30 Jul, 2025

The Healing Blueprint: How River Edge Reimagined Behavioural Health

Pineapple’s Daniel White hosts an exploration of the River Edge Behavioural Health Crisis Services and Diagnostic Centre: a place where architecture and empathy work hand in hand, and the built environment becomes an agent of healing within the community.

With guests Greta O’Dell, River Edge’s Chief Intellectual & Developmental Disabilities Officer, and Rachel Azar, Project Manager at Azar + Walsh Architects, Daniel explores how this new 34,000-square-foot facility in Macon, Georgia USA, has embraced a therapeutic approach to design, prioritising calm, patient dignity, and safety in every detail, from spatial layout and lighting to materials and outdoor access. And you’ll hear how these intentional choices have gone beyond aesthetics to shape behaviour, support recovery, and deliver measurable, positive outcomes for service users and staff alike.

Together, they explore how rethinking the environment of care can lead to more humane experiences and why River Edge is becoming a model for behavioural and mental health facilities nationwide.

Our Guests:

Greta has worked at River Edge for 30 years, coming from Florida where she started her career in 1989. Over the last 13 years, her passion for serving people living with intellectual and developmental disabilities has exploded with opportunities to advocate and support. She was named 2007 River Edge Employee of the Year, 2015 American Red Cross Home Town Hero – Special Needs Advocate and 2023 DBHDD Champion of Hope.

She co-represents GACSB IDD committee participating in DBHDD Workforce Development Committee.  Out of this committee work, she has been asked spearhead the creation of an apprenticeship programme with Georgia Department of Labor for DBHDD.

Greta received her Bachelor of Science in Public Service Human Services from Macon State College. She is a Certified At-Risk Adult Crime Tactic Specialist to advocate for the state’s most vulnerable population and to provide abuse, neglect and exploitation education to others. Greta is a Dual Diagnosis Specialist, certified through NADD (National Association for those with mental illness and IDD) and serves as co-chair of the accreditation committee.

She leads from compassion and lessons described best by Charles Schultz “The people who make a difference in your life are not the ones with the most credentials, the most money or the most awards. They simply are the ones who care the most.”

Rachel is a passionate advocate for designing environments that promote behavioural health and community well-being. Specializing in creating spaces that embody dignity, empathy, and functionality, Rachel leads projects that span an impressive spectrum, from intimate tiny home communities that provide shelter and stability, to expansive recovery centers that serve as beacons of healing and support. At the heart of each project is Rachel’s unwavering commitment to serving the behavioral health community with dignity, care, and purpose.

Rachel’s strength in managing and designing complex, sensitive projects is grounded in her diverse professional background across healthcare, education, government, religious, corporate, and mixed-use sectors. Her previous role as a civilian Architectural Project Manager with the 78th Civil Engineering Group at Robins Air Force Base honed her skills in precision and adaptability leading secure, mission-driven infrastructure projects that demanded not only technical rigor, but also adaptability in dynamic, high-stakes environments.

Today, Rachel brings that same level of discipline and versatility to her work in behavioral health architecture. She is known for her ability to balance empathetic design with operational requirements, ensuring that each space she leads is both healing and highly functional. Her collaborative approach invites clients into a shared visioning process, resulting in environments that authentically reflect the needs and aspirations of those they serve.

With a deep understanding of how architecture can shape human experience, Rachel continues to elevate the standard for behavioral health design, crafting spaces that don’t just meet programmatic needs, but also inspire hope, resilience, and connection.

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