FAQs

FAQs

Products

Q) How do I order online?
A)

You can request a quote online by adding each item to your basket and clicking the request a quote button. One of the sales team will then send a formal quotation back to you.

Q) Where do I find the dimensions of a product?
A)

Dimensions are displayed on the product page underneath each diagram and are displayed H x W x D (then seat height if applicable) in mm.

Q) How do I request a quote?
A)

You can do any of the following:

-          Add the required items to your basket on the website and request a quote following the instructions.

-          Email sales@pineapplecontracts.com with your requirements.

-          Call us on 01622 237 830 and one of the sales team will be happy to assist you.

Q) Where do I find prices?
A)

You can do any of the following:

-          You can request a catalogue and price list online.

-          Phone our sales team on 01622 237 830

-          Email sales@pineapplecontracts.com.

Q) What fabric can I have my chosen upholstered furniture in?
A)

You can have any upholstered product in a choice of fabrics in Crib 5 & 7. See our fabrics page to view our fabric ranges.

Q) What is the cheapest fabric A or C?
A)

From the lowest to the highest price: Ec, A, B, C etc.

Delivery

Q) When and what time will I receive my delivery?
A)

We will contact you prior to the date of delivery to make any arrangements in preparation for receiving the furniture.

Q) I first enquired 5 weeks ago, when will my order arrive?
A)

All lead times begin when the entire order is confirmed (this includes the choice of fabric), and not the date of the initial enquiry. So, when provided with a lead time, please take this from the date you received your order confirmation.

Q) What are the lead times on products?
A)

Delivery is commonly around 8 weeks but can be quicker depending on the demand for production.

General

Q) Will I be exempt from paying VAT as the item is being used for someone with a disability or long-term illness?
A)

Unfortunately, we are unable to zero rate the VAT on any purchase as our products can be used in a wide range of environments.

Q) Do you have a trade price list?
A)

You can request prices by any of the following:

-          Phone our sales team on 01622 237 830.

-          Email sales@pineapplecontracts.com.

Q) Do you sell to members of the public?
A)

No. We supply contract furniture to organisations with challenging environments.